Disclaimer

Data Protection

Declaration on Processing of Personal Data

Antwerp Port Authority attaches great importance to processing of personal data, i.e. information that enables us to identify you as a private individual. Personal data arise whenever it is possible to make a direct or indirect link between one or more items of data and a private individual ("natural person"). Your personal data will always be protected by us in compliance with the "Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC: the General Data Protection Regulation (GDPR)" and the national legislation implementing this Regulation.

This privacy declaration has been issued to provide clear information concerning the processing of your personal data.

We ask you as the reader to pass on this declaration to all persons whose personal data we process and who are in direct contact with you.

1. Responsibility for the processing 

1.1. The entity responsible for this processing is Havenbedrijf Antwerpen NV van publiek recht, with registered office at Zaha Hadidplein 1, 2030 Antwerp, Companies Register N° 0248.399.380, hereinafter referred to as "Antwerp Port Authority" (APA).

1.2. The APA Data Protection Officers can be reached at dpo@portofantwerp.com.

1.3. APA as the entity responsible for the processing shall take all appropriate technical and organisational measures to protect personal data against accidental or unauthorised deletion, accidental loss and any unauthorised processing of personal data. 

1.4. APA guarantees that no data shall be passed on to third countries for processing or storage without the necessary measures being taken to comply with the data protection requirements of the GDPR.

2. The personal data that we process

2.1. Customer relations

2.1.1. In this connection APA gathers the following personal data: 

- E-mail address
- Personal data that may already be known, such as:

  1. First name
  2. Surname
  3. Sex
  4. Address
  5. Telephone number(s)
  6. Company data
  7. Job title

This personal information can be amended by you at any time using the personal data link. 

2.1.2. APA does not on any account collect particular categories of personal data, such as information on race, political leanings, health, religious or other beliefs, sexual orientation and suchlike. 

2.2. Newsletters 

2.2.1. In this connection APA gathers the following personal data: 

- E-mail address
- Personal data that may already be known, such as:

  1. First name
  2. Surname
  3. Sex
  4. Address
  5. Telephone number(s)
  6. Company data
  7. Job title 

This personal information can be amended by you at any time using the personal data link.

2.2.2. APA does not on any account collect particular categories of personal data, such as information on race, political leanings, health, religious or other beliefs, sexual orientation and suchlike. 

2.2.3. In addition APA gathers personal details necessary for correct management and improvement of newsletters and to guarantee the user experience. APA uses various methods to improve the user experience and to analyse any technical errors, such as:

  • Log-in information: i.e. information such as the IP address and various telecommunication data
  • Information concerning the device used: such as hardware and software information and network information.

2.3. Invitations to events

2.3.1. In this connection APA gathers the following personal data:

- E-mail address
- Personal information which may already be known or which is provided when registering, such as:

  1. First name
  2. Surname
  3. Sex
  4. Address
  5. Telephone number(s)
  6. Company data
  7. Job title

This personal information can be amended by you at any time using the personal data link.

2.3.2. APA does not on any account collect particular categories of personal data, such as information on race, political leanings, health, religious or other beliefs, sexual orientation and suchlike.

2.3.3. In addition APA gathers personal details necessary for correct management and optimisation of invitations and to guarantee the user experience. APA uses various methods to improve the user experience and to analyse any technical errors, such as: 

  • Log-in information: i.e. information such as the IP address and various telecommunication data
  • Information concerning the device used: such as hardware and software information and network information.

2.4. Operational and informational mailings

2.4.1. In this connection APA gathers the following personal data: 

- E-mail address
- Personal information which may already be known or which is provided when registering, such as:

  1. First name
  2. Surname
  3. Sex
  4. Address
  5. Telephone number(s)
  6. Company data
  7. Job title

This personal information can be amended by you at any time using the personal data link.

2.4.2. APA does not on any account collect particular categories of personal data, such as information on race, political leanings, health, religious or other beliefs, sexual orientation and suchlike.

2.4.3. In addition APA gathers personal details necessary for correct management and optimisation of the operational and informational mailings and to guarantee the user experience. APA uses various methods to improve the user experience and to analyse any technical errors, such as:

  • Log-in information: i.e. information such as the IP address and various telecommunication data
  • Information concerning the device used: such as hardware and software information and network information.

3. Sources of personal data 

3.1.  Customer relations

3.1.1. In addition to the personal data that it obtains directly from you, APA also processes personal data from another source, namely our existing database. You can modify your own personal data using the personal data link.

3.2. Newsletters

3.2.1. In addition to the personal data that it obtains directly from you, APA also processes personal data from another source, namely our existing database. You can modify your own personal data using the personal data link.

3.3. Invitations to events

In addition to the personal data that it obtains directly from you, APA also processes personal data from other sources, namely our existing database and lists of our partners. You can modify your own personal data using the personal data link.

3.4. Operational and informational mailings

3.4.1. In addition to the personal data that it obtains directly from you, APA also processes personal data from another source, namely our existing database. You can modify your own personal data using the personal data link.4

4. Purposes for which the data are processed

4.1.  Customer relations

4.1.1. The personal data shall be processed for the following purposes:

          Targeted interaction with our customers, contacts and leads, and following up these interactions. More specifically, we manage our activities with the customers (e.g. the work that we do for them, appointments, meeting reports etc.), and we follow up opportunities and problems.

4.2. Newsletters

4.2.1. The personal data shall be processed for the following purposes:

  • Providing targeted information that is as correct as possible concerning the chosen subjects.
  • Promoting Antwerp Port Authority. 

4.2.2. In this connection your personal data shall not be passed on to third parties.

4.3. Invitations to events

4.3.1. The personal data shall be processed for the following purposes:

  • Providing targeted information that is as correct as possible concerning events organised by APA or in which we take part.
  • Promoting Antwerp Port Authority and its events. 

4.3.2. In this connection your personal data shall not be passed on to third parties.

4.4. Operational and informational mailings

4.4.1. The personal data shall be processed for the following purposes

  • Providing targeted information that is as correct as possible, to users, local residents and other port of Antwerp stakeholders
  • Emergency and safety information
  • Communication concerning IT and other applications of Antwerp Port Authority
  • Communication concerning infrastructure in and around the port of Antwerp
  • Etc.

4.4.2. In this connection your personal data shall not be passed on to third parties.

5. Legal basis of the processing

5.1. Customer relations

5.1.1. The legal basis for this processing of your personal data is as follows:

The necessity to pursue the legitimate aims of APA, namely to use data concerning our customers, contacts and leads in interactions with them, in order to manage our relations with them.

5.2. Newsletters

5.2.1. The legal basis for this processing of your personal data is as follows:

The permission for this processing that we receive from you, as indicated in the relevant form. 

5.3. Invitations to events

5.3.1. The legal basis for this processing of your personal data is as follows: 

The permission for this processing that we receive from you, as indicated in the relevant form. 

5.4. Operational and informational mailings

5.4.1. The legal basis for this processing of your personal data is as follows:

The necessity to pursue the legitimate aims of APA, namely to communicate as necessary so as to avoid prejudice either to you or to our operational activities.

6. Period for which the data are kept 

APA shall deactivate the data on persons who can no longer be consistently emailed or contacted by us. Deactivated data shall be reviewed and deleted every two years, if there have not been any mailings or other CRM interactions with the personal data concerned in the meantime. 

7. Your rights as the person concerned

You can exercise your rights at any moment by sending an e-mail (with proof of identity by attaching a copy of the relevant page or side of your identity card or document) to dpo@portofantwerp.com. APA shall reply within one month. Some rights can be exercised directly by you, by making use of the relevant settings.

7.1. You are entitled at any time to withdraw your permission; however, this will not affect the legitimacy of any processing carried out on the basis of your permission before it was withdrawn.

7.2. Whenever personal data are processed for the purposes of direct marketing, you are entitled at any moment to make an objection against this processing, which includes profiling related to direct marketing. You can unsubscribe using the link at the foot of the e-mails.

7.3. In cases where APA acts on the basis of its legitimate aims, you are entitled at any time to make an objection against the processing of personal data concerning you, for reasons of your specific situation. In such a case you must explain your specific reasons. APA shall then suspend the processing, unless it is able to show compelling, legitimate grounds for the processing that are more important than your interests, rights and liberties as the person concerned, or that are related to obtaining, exercising or substantiating a court order.

7.4. You are entitled to get a definite answer from APA as to whether or not personal data concerning yourself are being processed, and if they are, to inspect this personal data. In responding to this request AHA shall also provide the details of the processing. AHA shall send you a copy of the personal data being processed.

7.5. You are entitled to require APA to immediately rectify incorrect personal data concerning yourself. You can also require APA to complete any personal information that is incomplete. In some cases you may be able to rectify or complete your own personal data yourself, for example by accessing an application.

7.6. You are entitled to require APA to delete personal data concerning yourself, without unreasonable delay. In some cases APA may actually be obliged to delete your personal data, which it shall do accordingly.

In cases where APA has made personal data public and is then required to delete it, APA shall take reasonable measures to inform other data processors with access to the information that you have asked for all copies of it, reproductions of it or links to it to be deleted.

In some cases APA is not allowed to delete certain personal data; you will be informed accordingly, if a deletion request is received.

7.7. You are entitled to place limitations on the processing of personal data – if you contest their correctness, or if their processing is illegitimate but you oppose deletion of the data, or if APA no longer requires the data for the purposes of the processing but you still need it for obtaining, exercising or substantiating a court order, or if you oppose the processing – until such time as APA is able to show legitimate grounds for the processing, or until it is able to check the correctness of the data.

In such a case the personal data shall not be processed (apart from simply being saved) except with your permission, or except for obtaining, exercising or substantiating a court order, or for protecting the rights of another natural or artificial person, or for other weighty reasons of general interest for the European Union or a Member State.

7.8. You are entitled to obtain the personal information concerning you, that you have supplied to APA; you are entitled to receive it in a structured, conventional, machine-readable form, and you are further entitled to then pass it on to another data processor. This may apply e.g. whenever the processing is based on permission or an agreement to which you are a party, or when the processing is carried out by automated processes.

7.9. Finally, you are entitled at any moment to submit a complaint to the supervisory authority, namely the Data Protection Authority.

COOKIE POLICY

What are cookies?

Cookies are small text files placed on your computer or mobile device whenever you visit a particular website page. They are used to store information such as the user's preferences. Each cookie contains a unique code that enables your browser to be recognised during the visit to the website ("session cookie") or on later, repeat visits ("persistent cookie").

Cookies may be placed by the website server or by partners with which the website collaborates. The website server can only read cookies that it has placed itself; it does not have access to any other information on your computer or mobile device. Cookies are stored on your computer or mobile device in your browser's folder. The contents of the cookie generally comprise the name of the server that has placed it, an expiry date and a unique alphanumeric code.

Cookies make interaction between the visitor and the website faster and easier in general, and help the visitor to navigate between the various parts of the website. Cookies can also be used to make the contents of a website or the advertisements on it more relevant to the visitor and to tailor them to the visitor's personal tastes and requirements.

Cookies and similar technologies cannot be used to systematically gather information that could make it possible to identify visitors to our website. They only help us to improve the operation of our website, to understand the interests of our visitors and to measure the effectiveness of our website content.

You yourself can specify how cookies are used, by setting your browser's preferences to refuse, permit or partially permit the use of cookies. In the latter case you can specify which websites are allowed to place cookies and which not. In such cases the data processor acts on the legal basis of "permission" to process the personal data. You can withdraw such permission at any time; however, this will not affect the legitimacy of any processing carried out on the basis of permission before it was withdrawn.

You are therefore entitled to oppose the intended processing of personal data, at your own request and without cost to you. You are also entitled to access your personal data, to make corrections to it or to have it deleted. You are further entitled to place limits on this processing of personal data, to oppose it or to pass on your personal data to third parties. Finally, you are entitled to submit complaints to the Privacy Commission concerning this processing of personal data.

The personal data that are gathered shall be kept for a maximum period of not more than one year, after which all data shall be deleted.

Which cookies do we use?

1. Essential cookies

These cookies are essential in order to visit the website and to use certain parts of it. For example, they enable you to navigate between the different parts of the website, or to fill in forms. If you refuse these cookies then certain parts of the website will not work, or will not work properly.

2. Functional cookies

Functional cookies are those that facilitate the functioning of our website, make it more agreeable for the user and permit a more personalised experience. For example, cookies that remember your preferences.

3. Performance cookies

This website also makes use of Google Analytics. Cookies are used to gather information about the use that visitors make of our website, in order to improve the content of the website, make it more appropriate to the wishes of visitors and make it easier to use.

4. Third-party cookies

The website also contains elements from other, third parties, such as video services, social media buttons or advertisements.

Refusing cookies

You can adjust your browser settings to inform you whenever cookies are placed on your device, or to prevent cookies being gathered. However, in such a case you will not be able to make use of all possibilities of the website.

You can also specify whether or not you permit the website to place tracking cookies; you can alter this choice whenever you want.

Finally, you can at any time delete all cookies that have already been placed on your computer or mobile device.

How to do this on the most commonly used browsers: